Shipping & Returns

Return and Exchange Policy

Thank you for choosing to purchase women’s clothing and shoes from our website. We are committed to providing you with high-quality products and excellent service. However, if you are dissatisfied with your purchase or encounter any issues, we are here to assist you with our return and exchange policy outlined below.

Return Policy:

1. Return Conditions:
   • Items must be returned within 30 days from the date of purchase.
   • Items must be in their original condition, unused, unwashed, and unaltered, with all original tags and packaging attached.
2. Return Procedure:
   • Before initiating a return, please contact our customer service team, providing order information and the reason for the return.
   • Our customer service team will guide you through the return process and provide you with the return address and instructions.
   • The cost of shipping the returned items will be borne by you.
3. Refund Process:
   • Once we receive and inspect the returned items, we will process your refund as soon as possible.
   • The refund will be issued back to the original payment method used, and it may take some time to reflect in your account, depending on your payment service provider.

Exchange Policy:

1. Exchange Conditions:
   • Items must be exchanged within 30 days from the date of purchase.
   • Items must be in their original condition, unused, unwashed, and unaltered, with all original tags and packaging attached.
2. Exchange Procedure:
   • Before initiating an exchange, please contact our customer service team, providing order information and the reason for the exchange.
   • Our customer service team will guide you through the exchange process and provide you with the exchange address and instructions.
   • The cost of shipping the exchanged items will be borne by you.

Special Notes:

1. Customized Items: Due to the unique nature of customized items, they are generally not eligible for return or exchange. However, if there are quality issues with customized items, we will handle them appropriately.
2. Promotional Items: Please note that return or exchange eligibility for promotional items may vary, so kindly check before purchasing.
3. Returned and exchanged items must meet the aforementioned return and exchange conditions; otherwise, we may not be able to process your request.

We value your shopping experience and will do our best to resolve any issues you may have. If you have any questions regarding our return and exchange policy, please feel free to contact our customer service team. Thank you for your understanding and support!